guidde.
  • Knowledge on Demand.
  • Guidde Release Notes
  • Getting Started
    • Installing the Guidde Browser Extension
  • Signing in to Guidde
    • Signing in with email
    • Signing in with Google or Microsoft
  • Guidde Basics
  • Watching Playbooks
    • Watching from the Extension
    • Watching from the Web app
  • Capturing Knowledge
    • Borderless Knowledge
    • Transform videos into knowledge
    • Transform Zoom meetings into Knowledge
    • Record video knowledge
    • Video playbooks
    • Playlists
    • Record with a camera
  • Searching for Knowledge
    • Searching for Knowledge
  • Spaces
    • Spaces
    • Creating and Managing Spaces
    • Default Company Spaces
  • Sharing Knowledge
    • Share knowledge with people and spaces
    • Tracking a public link
  • Integrations
  • Integrations
  • Guidde for Zoom
  • Guidde for Slack
  • SETTINGS
    • Managing Applications
    • Managing Users
    • User Roles
  • Insights
    • Insights
    • Activity Feed
    • Video & Playlist Analytics
  • Embedding Playbooks
    • Embedding a Playbook
    • Embedding in a Confluence page
    • Embedding into Hubspot
    • Embedding into Notion
  • Guidde Inside
    • Installing the Guidde agent
    • Customize Guidde Inside
    • Triggering a Video or a Playlist
  • FAQ
    • Unable to Record on Mac Using Chrome
    • Recording issues when recording "Window" or "Screen" on Mac
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  1. FAQ

Unable to Record on Mac Using Chrome

A generic screen recording error on Mac using Chrome

PreviousTriggering a Video or a PlaylistNextRecording issues when recording "Window" or "Screen" on Mac

Last updated 3 years ago

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If the following 3 are applicable to you:

  1. You are using a Mac.

  2. Your are using Chrome.

  3. You are unable to record (either webapp or extension) and are either getting an error that "screen recording was cancelled" or no message at all.

Please follow these steps:

  1. On your Mac go to Settings → Security & privacy → Screen Sharing.

  2. Check off the Google Chrome box and then check it back on.

  3. Relaunch Chrome (it will ask to as well).

Recording should now work.

Mac Security Settings for Screen Recording